Supported for the life of the platform you own
Ownership without support becomes a burden. The acquisition includes a long-term engineering relationship alongside the code: installation, training, maintenance and a defined path for every security update — while the platform itself stays under your control.
Engineering support that knows the codebase
- Named engineering contacts for the duration of the support term
- Installation, integration and hardening assistance in your own environment
- Incident response and root-cause analysis for operational faults
- Operator and administrator training, with written runbooks and documentation
Updates on your schedule, never forced
- Security patches prioritized, each delivered with the flaw and the fix described
- Feature development coordinated with your change-control and deployment windows
- No forced upgrades, no remote disabling, no end-of-life switch that stops the platform
- Your team can apply, adapt or author patches independently — the source is already yours
Liability & warranty at a glance
Warranty
The delivered build conforms to the technical specification for an agreed warranty period after acceptance.
Defects
Confirmed defects are remediated by our engineering team at no additional cost during the warranty term.
Liability
Defined in the signed acquisition agreement, with agreed caps, exclusions for unlawful use and a documented claims process.
Confidentiality
Mutual NDA covering the engagement, the delivered code and every operational detail shared during evaluation.
Governing terms
Jurisdiction, dispute resolution and support duration are fixed in writing before delivery, not changed unilaterally afterwards.
Source escrow
Not required. The complete source code is handed over outright, so there is no escrow release to depend on.
Support term, warranty period and liability terms are set out in the acquisition agreement signed by both parties.